Return Policy

Standard Return Policy

30 Day Return Policy: ABI’s Standard 30 Day Return Policy: ABI will consider a refund on returns initiated within thirty (30) days of delivery of UNUSED products. ABI encourages customers to use caution when placing an order, as once shipped, the item may only be returned or exchanged if ABI expressly consents. Refunds are for the purchase price of the product(s) only; shipping and handling charges are not refundable. The customer is responsible for all shipping expenses associated with the transaction; these charges include both those incurred to deliver the product to the customer by ABI and shipping charges incurred to return the product to ABI from the customer. If the product(s) has been used or otherwise reduced in resale value, up to a twenty-five percent (25%) restocking fee may be applied to items returned. When the purchaser receives the product(s), please keep the shipping pallet and packing material, as it will be required to return the product. Refunds are not made until all products are returned to ABI’s procession. The customer shall not be responsible for damage caused by the shipping company delivering the product, as long as such damage is noted on the delivery receipt at the time of delivery, or the shipment is refused. Applicable warranties cover defects in material and workmanship. ABI retains the exclusive and sole right as to whether an item is eligible for a return, exchange, or cancellation once shipped. To obtain a refund or exchange, ABI must approve in writing. Call 877.788.7253 (8 am – 5 pm, EST, Monday – Friday) to initiate a return request.